Federal supervisors are involved in all manner of employee complaints, appeals, grievances, and challenges, including EEO complaints, MSPB appeals, and administrative and negotiated grievances. While the government offers numerous avenues for employees to challenge management action and voice their dissatisfaction, there is a strong interest to resolve these disputes short of lengthy, costly, and divisive legal proceedings.
Settling disputes is a fine art. Federal managers and supervisors must learn how to resolve grievances, appeals, and complaints without encouraging more complaints. This book offers traditional and creative resolutions to complaints, grievances, and appeals, with strategies and alternatives for deciding when to settle and when to litigate.
Topics include: Settlements and their legality, why to settle, when to refuse settlements, what can be offered in settlements, defining interests, identifying interests of the opposing party, creating options, and finalizing settlements.
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