A “how-to” approach to mediation with advice on how best to achieve client goals and tips on finding creative solutions for dispute resolution. This guide presents a brief, but thorough explanation of the uniqueness, benefits, and purpose of mediation. Major topics include how mediation is useful, a step-by-step overview of the mediation process, mediators, preparing for and participating in mediation, confidentiality, understanding and using the caucus, working toward resolution, impasse and difficult passages, and concluding the mediation. (more details)

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A Dewey classic, this comprehensive handbook provides advice and strategies for mastering administrative litigation before the MSPB, EEOC, FLRA, and in arbitration. Major topics include explanation of venues, initial investigation and planning, filing and answering appeals, formal and paper discovery, taking and defending depositions, motion practice, pretrial filings, hearings, statements and prehearing memos, direct and cross examination, objections and evidentiary matters, writing, remedies, settlement, arbitration, enforcement, and ethical considerations. (more details)

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This audio tutorial from two professional mediators is perfect for any management, employee, or union representative engaged in mediation. An examination of the mediation process is provided, with special attention paid to the role and responsibility of the representative. (more details)

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