A “how-to” approach to mediation covering analysis of the viability of mediation in a given case to writing the agreement and all topics in between. With advice on how best to achieve client goals, and tips on finding creative solutions for dispute resolution, this guide presents a thorough and clear explanation of the uniqueness, benefits, and purpose of mediation. (more details)

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From a seasoned arbitrator comes a readable, practical, and concise overview of arbitration. From effective preparation of grievances to the hearing itself, and all the details in between, this guide teaches beginner and veteran advocates alike how to be effective in arbitration. (more details)

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This unique and practical text examines significant federal sector arbitration awards involving promotions, RIFs, adverse actions, compensation, union rights, remedies, and more. (more details)

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This audio tutorial from two professional mediators is perfect for any management, employee, or union representative engaged in mediation. An examination of the mediation process is provided, with special attention paid to the role and responsibility of the representative. (more details)

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Offering an overview of the arbitration process with tips and tactics for success, this CD practicum is essential to both union and agency representatives pursuing arbitration. The course is comprehensive covering pre-arbitration preparation through to closing arguments. (more details)

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Practical and engaging, this two hour audio CD walks management and union representatives through the arbitration process with advice and analysis along the way. (more details)

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