A “how-to” approach to mediation covering analysis of the viability of mediation in a given case to writing the agreement and all topics in between. With advice on how best to achieve client goals, and tips on finding creative solutions for dispute resolution, this guide presents a thorough and clear explanation of the uniqueness, benefits, and purpose of mediation. (more details)
Offering an overview of the arbitration process with tips and tactics for success, this CD practicum is essential to both union and agency representatives pursuing arbitration. The course is comprehensive covering pre-arbitration preparation through to closing arguments. (more details)
Practical and engaging, this two hour audio CD walks management and union representatives through the arbitration process with advice and analysis along the way. (more details)
This six-disc series is written and narrated by two seasoned agency advocates who offer their experience, analysis, and advice to agency representatives on how to effectively advocate before the MSPB or EEOC. (more details)
