This how-to handbook traces the EEO counselor’s responsibilities through the complaint process, including assembling information and interacting with the complainant and managers. Major topics include an overview of EEO laws, regulations and prohibited forms of discrimination; the complaint process; the initial interview; the inquiry; presentation and resolution; report writing; appeals and grievances; and sexual harassment. (more details)

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This thorough but concise handbook offers supervisors and personnel specialists a step-by-step, practical approach to taking adverse and performance-based actions. The governing statutes and regulations are also reproduced. Major topics include the legal framework of adverse actions, jurisdiction, adverse action causes, penalties, proving the case, adverse action procedures, performance based actions, and adverse action appeals. (more details)

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Supervisor’s Guide is an introductory text to the supervisory actions that employees can challenge, the avenues available for pursuing such challenges, and the tribunals responsible for hearing those challenges. Major topics include the basics of appeals and grievances, internal agency systems, external mechanisms, and actions that employees can challenge. (more details)

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An updated and expanded classic, this instructive text advises supervisors, managers, and those that advise them on how to take sustainable disciplinary actions with case examples, but none of the legal jargon.

Major topics include management and employee obligations, formal and informal discipline, determining penalties, establishing the facts, insubordination, alcohol and drug use, off-duty conduct, workplace violence, performance problems, protected activities, common management mistakes, how to prevent wrongdoing, and firing the worst employee. (more details)

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Settling Disputes provides instruction on how to resolve employee grievances, appeals, and complaints. Major topics include discussion of EEO settlements, defining settlement interests, creating settlement options, and finalizing the agreement. (more details)

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EEO and the Federal Supervisor guides federal supervisors through the intricacies of discrimination law and demystifies the potential impact of EEO laws on personnel management decisions. Major topics include the legal history of EEO, discrimination, hiring, discipline, and other supervisory decisions that impact the careers of federal employees. (more details)

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With proven practices, sample letters, and expert advice, Managing Employees’ Time teaches managers and supervisors how to get employees to attend work, how to manage work schedules, how to administer leave when requested, and how to optimize employees’ time once at work. Major topics include hours of work, work schedules, overtime, leave administration, managing time on the job, common leave problems, managing telecommuters, and strategies for managing time and controlling absenteeism. (more details)

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This how-to text instructs supervisors and managers on how to handle performance, attendance, and misconduct-related issues offering nuanced strategies, proven tactics, and practical advice. Author Corum traces how to identify and deal with workplace problems caused by troublesome employees. Major topics include the different types of and tools for dealing with problem employees, disciplinary actions, strategies and tactics for dealing with problem employees, how to identify “non-problems,” and strategies for dealing with internal forces. (more details)

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This concise yet comprehensive handbook coaches managers, supervisors, and agency officials on how to prepare for and effectively testify in defense of their case before the MSPB, EEOC, in arbitration and other adjudicatory proceedings. Major topics include a review of the tribunals, standards and burdens, the seven classic mistakes, and testifying. (more details)

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The First Four Weeks instructs new manager on how to effectively transition into their new supervisory role and manage federal employees while still achieving their goals during the crucial first few weeks of their tenure. Major topics include what motivates employees, mentally preparing for the supervisory role, negotiating with upper management, defining jobs, setting rules and performance expectations, and managing time. (more details)

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