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Provides instruction on how to resolve employee grievances, appeals, and complaints. Major topics include discussion of EEO settlements, defining settlement interests, creating settlement options, and finalizing the agreement. (more details)
Peter Broida presents this video training course on federal sector mediation. Each purchase includes Mr. Broida’s lecture (.mp4 video file sent on a CD-ROM), a workbook with course notes—outline and listing of related products, and a copy of The Advocate’s Practical Guide to Using Mediation by John Settle, a prominent mediator. Major mediation topics include: issues amenable and not amenable to mediation; reasons to mediate; preconditions to settlement; traits of a good mediator; sources of mediators and mediation programs; mediator selection; mediation structure; preparation for mediation; the mediation process step-by-step; development and review of settlement agreements; and keys to effective mediation. (more details)
This straightforward training manual educates federal supervisors and managers on complaints and theories of discrimination and the complaint process. Advice is liberally interspersed on how to prevent discrimination complaints and how to defend against a complaint. Major topics include a summary of the discrimination laws, covered employees, disparate treatment and impact, harassment, reasonable accommodation, retaliation, strategies for reducing complaints, the EEO complaint and hearing processes, use of government property and time, and coping with the litigation process. (more details)
A Dewey classic, now in its second edition, Managing Employee Performance offers detailed, practical, and effective strategies for managing employee performance. Major topics include the principles of performance management, how to set performance standards and monitor performance, when and how to provide feedback and appraisals, rewarding performance, managing performance under a paybanding systems, distinguishing performance problems from conduct problems, isolating the performance issue, counseling the employee, and the two options for dealing with performance problems. (more details)
Now in its 4th edition, Managing Employees’ Time shows supervisors and managers how to get employees to attend work and optimize employees’ time once at work. Major topics include hours of work, work schedules (tradition and alternative), overtime, dealing with tardiness, leave administration and leave problems, managing telecommuters, and strategies for managing time and controlling absenteeism. (more details)